Privacy Policy
Last updated: June 17, 2026
Welcome to Coolpool, a South India ride-sharing platform helping travelers and commuters share rides affordably. We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you use our commute platform.
1. Data Collection
When you create an account, we collect user account data including your name, email address, phone number, and profile details to facilitate ride coordination.
2. Location & GPS Usage
We require access to your location data to optimize our ride-sharing platform. This includes real-time GPS usage for accurate pickups, drop-offs, and route tracking. We integrate with Google Maps to provide seamless navigation and distance estimation.
3. Payment Processing
All financial transactions on Coolpool are handled securely through Razorpay. We do not store your full credit card or banking details on our servers. Razorpay processes your payment information in compliance with industry-standard security protocols.
4. Cookies & Session Usage
We use cookies and similar tracking technologies to maintain session usage, remember your preferences, and analyze platform traffic. You can control cookie preferences through your browser settings.
5. Communication Permissions
By using Coolpool, you consent to receive communications regarding your bookings, platform updates, and promotional offers. You may opt out of marketing communications at any time.
6. Fraud Prevention & Data Protection
We employ advanced security measures and fraud prevention systems to protect your data. This includes verifying driver and passenger identities to ensure a safe community for all users across South India and Goa.
7. Third-Party Integrations
Our service may include third-party integrations (such as mapping services, payment gateways, and communication tools) that help us deliver our ride coordination features. We ensure these partners comply with strict data protection standards.
Contact Us
If you have questions about this Privacy Policy, please contact us at:
Email: info@coolpool.in
Phone: +91 77959 09909